Distance contract

This contract is concluded between the online store www.irok.lv owner SIA "IR OK PASĀKUMI", Reg. No. 40103629071, legal address: Skolas iela 38-13, Riga, LV-1010 Latvia (hereinafter referred to as the Company) and the Buyer who makes a purchase in the Company's online store.

By placing an order in the Company's online store, the Buyer confirms that he/she has read the distance contract (hereinafter referred to as the Contract) and agrees to the terms of the Contract.

1.  Subject of the contract

The Agreement applies to all orders and purchases made in the Company's online store.

 

2. Products and their prices

2.1. The company's online store sells children's goods and accessories.

2.2. The prices of the goods are indicated in EUR (excluding VAT), excluding delivery costs.

2.3. Payment methods:

2.3.1. in cash upon delivery at the Company's office. The Buyer receives a receipt for strict inspection together with the goods.

2.3.2. by bank transfer based on the Company's invoice, after payment of which the goods are delivered. Upon receipt of the goods, the Buyer receives a strict accounting receipt.

2.4. In the case of a transfer, payment for the goods is considered to have been made on the day the payment amount is credited to the Company's bank account.

 

3.     Product ordering rules

3.1. Placing orders:

3.1.1. The buyer selects the desired product, indicates the required quantity and presses the "Buy" button.

3.1.2. When all items have been added, the Buyer clicks the “Continue payment” button, after which the Buyer automatically moves to the “Shopping cart summary” section, where he has the opportunity to make changes – change the quantity of items or delete items.

3.1.3. The buyer indicates his personal data and the address to which the goods should be delivered.

3.1.4. The buyer chooses the payment method.

3.2. After placing the order, the Buyer receives an order confirmation to the specified e-mail address.

3.3. On business days, within 24 hours of confirming the order, the Buyer receives a prepayment invoice or information about the progress of the order, or an offer in cases where the ordered goods are not available, to the specified e-mail address.

3.4. In the event that delivery of the goods after order confirmation is not possible, the Company shall immediately send information to the Buyer's e-mail address. In such a case, the Buyer has the right to receive the prepayment or purchase another product in the Entrepreneur's online store.

3.5. The Company has the right to unilaterally cancel a confirmed order for goods if the Buyer fails to make and/or delays payment in accordance with the prepayment invoice for more than 5 days.

 

4.       Order delivery terms

4.1. Order delivery methods:

4.1.1. withdrawal on working days at the Company's office (Skolas Street 38-13, Riga);

4.1.2. delivery in Riga by the Entrepreneur's courier within 1-3 days;

4.1.3. delivery to any address in Latvia by courier service within 2-3 business days;

4.1.4. delivery to any Latvijas Pasts branch in Latvia within 3-5 days.

4.2. Delivery of the order is initiated and ensured only after receipt of payment in full.

4.3. The delivery costs of the goods are indicated in the "Delivery" section.

4.4. In the event that delivery of goods after order confirmation is not possible, the Company shall immediately inform the Buyer by sending information to the Buyer's e-mail address. In such a case, the Buyer has the right to receive the prepayment or purchase another product in the Entrepreneur's online store.

4.5. The Buyer is responsible for the accuracy of the information provided. The Company does not assume responsibility for cases where the ordered product is not delivered to the Buyer due to inaccurate information provided in the order.

 

5.       Right of withdrawal

5.1. The Buyer has the right to withdraw from the Agreement within 14 calendar days.

5.2. If the Buyer wishes to exercise the right of withdrawal, the following recommendations and conditions must be taken into account:

5.2.1. The returned Product must not have been used (taking into account the specifics of the Product). If the condition of the returned Product has deteriorated, and this has happened incorrectly during its storage, the Buyer is not entitled to exercise the right of withdrawal.

5.2.2. The Buyer is obliged to preserve and not damage the original packaging of the Product.

5.2.3. If the Buyer wishes to exercise the right of withdrawal, he/she must contact the Seller by e-mail. info@irok.lv.

5.2.4. The Buyer receives a withdrawal form from the Seller, which is filled out and sent to the Seller to the above-mentioned e-mail.

5.2.5. The Buyer is obliged to keep both postal/courier documents regarding the receipt of the Goods and postal/courier documents regarding the return of the Goods to the Seller.

5.2.6. The Seller shall transfer the money for the returned Product and its delivery costs to the bank account specified by the Buyer in the withdrawal form within 30 (thirty) calendar days after termination of the Agreement and receipt of the Product specified in the withdrawal form at the Seller's office (Skolas Street 38-13, Riga) based on the Buyer's refusal.

5.3. The buyer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal.

5.4. When returning the goods, the Buyer covers all expenses related to the return of the goods.

5.5. If the Buyer exercises the right of withdrawal in the event of a defective or non-conforming product, all expenses related to the return of the product shall be borne by the Entrepreneur.

5.6. The buyer has the right to receive the money paid if the following terms and conditions for returning goods are met:

5.6.1. the Goods Withdrawal Form has been completed and sent and/or submitted;

5.6.2. Within 7 (seven) days from the date of submission of the refusal, the unused product in the original packaging and with all original labels has been sent or personally delivered to the Entrepreneur's office.

 

6.       Warranty

All products have a manufacturer's warranty. The warranty is valid upon presentation of the invoice payment receipt issued by the Entrepreneur, if the product was purchased by bank transfer, or an EKA check, if the product was purchased in cash. The warranty does not apply to cases where the product has a defect due to improper use, care or wear and tear. In case of questions or uncertainties, write to the customer service info@irok.lv.

 

7.       Different rules

7.1. In the event of a poor-quality and/or non-conforming product, the Company shall refund the Buyer the value of the product paid by him and the costs of returning the product.

7.2. Product descriptions in the company's online store are created according to the specifications provided by the manufacturer, and may change depending on changes, modifications or changes in the package specified by the manufacturer.

7.3. The products and prices displayed in the company's online store are for informational purposes only. Prices and product offerings may be changed without notice.

7.4. The appearance of the product may differ from that shown in the catalog.

7.5. The Buyer is informed that the Seller has the right to unilaterally change the terms of this Agreement at any time.

7.6. The Agreement comes into force when the Buyer has accepted the terms of the Agreement in the Company's online store by purchasing the Product.

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