Privacy Policy

GENERAL INFORMATION ON THE PROCESSING OF PERSONAL DATA

SIA "IR OK EVENTS" undertakes to protect and respect your privacy. Please read this privacy statement carefully so that you know why and how we collect your data and how we will use it.

This Communication explains:

  1.      Definitions
  2.      Security of your personal data
  3.      Collection and use of personal data
  4.      Use of cookies
  5.      Amendments
  6.      Processor of your personal data

When you visit our website for the first time, we will inform you about the use of cookies in accordance with the terms of this notice.

 

1. DEFINITIONS

The following terms are used in this privacy and cookie notice of SIA "IR OK EVENTS":

Online store - online store www.irok.lv and other SIA "IR OK EVENTS" URL or apps.

Communication - use of online store features such as wish list, checkout, signing up for news, my account, auctions and chat.

A visitor to the online store - a person who visits the online store for the first time and does not communicate with the online store.

Client of the online store - person who contacts the online store.

Account - a customer's account created in the online store for placing an order.

Privacy and Cookie Notice - Privacy and Cookie Notice of SIA "IR OK EVENTS"

 

2. SECURITY OF YOUR PERSONAL DATA

SIA "IR OK EVENTS" respects the privacy of its customers, business relations and users of the online store. All personal data collected is protected and processed with confidentiality.

 

3. COLLECTION AND USE OF PERSONAL DATA

3.1 ONLINE STORE VISITOR

In order to improve the experience of visiting www.irok.lv online store, SIA "IR OK EVENTS" obtains information about your personal data and ways of browsing the online store, as well as finds out whether you have entered the online store through one of our advertising partners. SIA "IR OK EVENTS" obtains, for example, the following data:

  • state;
  • products considered;
  • IP-address;
  • the way you entered the online store;
  • the place where you left the online store;
  • the device you used when visiting our online store.

The above information will be used, among other things, to better understand the visitors of the online store, to show you the right online store and relevant advertisements.

3.2 ONLINE STORE CLIENT

We obtain the same information about the customers of the online store as about the visitors of the online store, which is supplemented by the data provided by the customer to us, such as:

  • goods in the wish list;
  • ordered products;
  • kontaktinformācija.

3.2.1 CLIENT ACCOUNT

To place orders in the online store, participate in auctions and leave reviews, you need an account. To create an account, you need to provide the following (personal) data:

  • given name, surname;
  • e-pasta address;
  • word;

The above data is used for the following purposes:

  1. to create and maintain your account;
  2. to prevent fraud, abuse or misuse of your account;
  3. to display the products you have purchased;
  4. to resolve complaints and keep correspondence about orders placed in the online store from third parties.

Data is stored at least as long as you have www.irok.lv account.

3.2.2 ORDERS

3.2.2.1 PLACING AN ORDER – DELIVERY ADDRESS

You can make the purchase of products in the online store with your account. When placing an order, you will need to provide additional information to the information provided during the account creation process related to the delivery address:

  • name;
  • e-pasta address;
  • delivery address
  • phone number;
  • Company name (if applicable)

The above data and your account information will also be used for the following purposes, among others:

  1. to inform about the status of the order placed
  2. for the fulfilment of order/agreement, delivery and after-sales obligations;
  3. for the preparation of an invoice;
  4. to improve our service;
  5. for resolving questions and complaints;
  6. personalization of marketing activities;
  7. to place orders on behalf of our company.

3.2.2.2 PLACING AN ORDER – INVOICE ADDRESS

After you have entered the information related to the delivery address, we will ask you to provide information about the invoice address:

  • company name (if applicable);
  • name;
  • invoice address;
  • phone number;
  • method of payment.

This information will be used, inter alia, to:

  1. this would be indicated on the invoice;
  2. contact you about the fulfillment of the order, invoicing or delivery;
  3. we could receive payment and an expedited checkout process;
  4. prevent fraud and hacking;

3.2.3 WISH LIST

In our online store you can create a wish list. When adding products to the wish list, they will be saved for 30 days after placing the order.

Whether you are registered or not, we obtain, among other things, the following information:

  • IP address;
  • browsing habits.

If you add products to your wishlist while you're signed up, you'll always be able to find them in your account's wishlist.

This information is obtained for the purposes of marketing activities, so that SIA "IR OK EVENTS" can remember the list of your wishes when you return to the online store.

3.2.4 CUSTOMER SERVICE

If you have questions or complaints about the product purchased in the online store or about the service provided by SIA "IR OK EVENTS" or other sellers, you can call us or write an e-mail. Our contact information can be found in the online store. You can also use the contact form available in our online store. When using the online complaint form, we will request (at least) the following information:

  • e-pasta address;
  • order number (optional/if applicable);
  • description of the complaint or message.

The above information will be used in the process of handling your complaint. If your complaint relates to another seller's product or service, it will only be transferred to the relevant other seller to the extent necessary for the proper handling of your complaint.

3.2.4.1 RECORDINGS OF TELEPHONE CONVERSATIONS

We may record telephone conversations with our customer service center for training, evaluation and quality assurance purposes. You will be informed about this when you contact our customer service center by phone. The collected (personal) data will be used only for the above purposes.

Recorded telephone conversations are stored and protected in such a way that they are not accessible to unauthorized persons and are not stored for longer than necessary to achieve the stated purposes.

3.3 PROCESSING OF PERSONAL DATA

3.3.1 PROCESSING OF PERSONAL DATA OUTSIDE THE EU

We work with third parties such as Google and Facebook. This means that data may be stored on servers located outside Europe, where there is different legislation regarding the processing of personal data. These third parties adhere to the Privacy Shield Principles set forth in the U.S. Department of Commerce's Privacy Shield Program. Companies that adhere to these principles and the programme are considered to comply with European rules on personal data.

3.3.2 SHELF LIFE

SIA "IR OK EVENTS" will not store your data longer than is necessary to achieve the specified goals. In exceptional cases, data is stored for longer to comply with legal obligations (e.g. data retention obligations). The duration of data storage depends on the type of data and the purposes for which it is processed. Thus, the storage period may differ from the purpose.

3.3.3 SECURITY

SIA "IR OK MEASURES" will take measures to adequately protect your personal data. To ensure this, we use means appropriate to our activities, the size, type of company and the type of data processed. Our actions prevent unauthorized access, alteration, disclosure or loss of data.

We expect you to take care of your personal data without disclosing your registration information (email address and password). Never give your registration information to anyone and store it accordingly.

3.3.4 ACCESS TO AND RECTIFICATION OF DATA

You have the right to access your data at any time and, if necessary, change it by signing in to your account.

If you do not have an account, you can request information about your personal data available to SIA "IR OK EVENTS". If these data are not accurate, you can request that SIA "IR OK EVENTS" replace them. Such access requests may be sent by email or via the complaint/contact form sent to our customer service center.

3.3.5 RIGHT TO OBJECT

You can object to the use of your personal data free of charge. You can send objections to the use of your data to our customer service center by e-mail or by post. You will receive an answer from SIA "IR OK EVENTS" within four weeks.

If you do not allow the use of your data for the purposes of direct marketing activities, SIA "IR OK EVENTS" will stop using your data for these purposes. You will no longer receive commercial e-mails from SIA "IR OK EVENTS", such as news.

3.3.6 THIRD PARTY PRIVACY AND COOKIE NOTICES

This privacy and cookie notice does not apply to third-party online stores that are affiliated with the online store. This also does not apply to data processing by companies such as Google. You can change your Google Account settings by reviewing Google's privacy policy beforehand.

SIA "IR OK EVENTS" is not responsible for the way in which third parties and companies process your (personal) data.  SIA "IR OK EVENTS" always recommends that you carefully familiarize yourself with the privacy and cookie notices of the respective online stores and companies.

4. USE OF COOKIES

4.1 WHAT ARE COOKIES?

Like many other online stores, SIA "IR OK EVENTS" uses cookies and other similar files and technologies (hereinafter referred to as cookies).

A cookie is a small text file that is sent to your browser along with an online store page and then stored on your computer's hard drive, tablet or phone.

Cookies are used, for example, to save passwords and personal settings, so that when visiting the online store repeatedly, you do not have to enter data every time.

Below is an explanation of how the online store uses cookies, what is the source of cookies and why they are used. For the effectiveness of our and third-party ads, the following data is collected:

  • purchased products;
  • products considered;
  • order value;
  • how the client ended up in the online store.

Below describes how it is possible not to accept or delete cookies.

4.1.1 FUNCTIONAL COOKIES

SIA "IR OK EVENTS" uses cookies, such as Google Analytics, to remember your online store visit settings and entered data. These cookies make it easier to use our online store, as you do not need to re-enter data each time you visit.

Also, SIA "IR OK EVENTS" may use cookies, which are necessary to ensure the smooth operation of the online store even when you visit it from your mobile phone or tablet.

4.1.2 A/B TESTING COOKIES

In order to provide users with the best experience, SIA "IR OK EVENTS" constantly checks the online store. To do this, SIA "IR OK EVENTS" uses third-party A/B testing cookies. During the A/B test, users are shown two variants of the online store or parts of it to see which version works better. This cookie determines which version of the online store you are seeing.

4.1.3 COOKIES FOR ANALYZING THE ONLINE STORE

The online store uses cookies to track the pages you visit. This and other information is collected, among others, by website analytics providers such as AOL (Adserver), Alexa, Crazy Egg, Google Analytics, Pingdom, Hotjar and Piwik.

These website analytics service providers use cookies to analyze how users use the online store. Cookies are used to store information about visitors, such as the time of visiting the online store, information whether the user has visited the online store before, information about the online store through which the user has reached the page, etc.

Information about the use of the online store is usually sent to the servers of the analytics service providers of the respective websites. Website analytics providers use this information to evaluate how you use the online store, create reports on the activities of the online store and offer you other services related to the use of the online store and the web. SIA "IR OK EVENTS" uses reporting data for further improvement of the online store.

SIA "IR OK MEASURES" refers to the privacy policy of the respective website analysis service provider, which describes the processing of your (personal) data using the products and services of the respective service provider, inter alia, the website analysis service.

4.1.4 PARTNER COMPANY COOKIES

The website uses partner company cookies to evaluate the effectiveness of advertisements placed on third-party websites on behalf of IR OK EVENTS LTD. In this way, the partner company can receive payment from SIA "IR OK EVENTS" for its advertising on the Internet. These cookies allow us to find out through which partner company you have entered the online store, evaluate the effectiveness of advertising, as well as make sure that they facilitate the placing of an order in the online store. In this case, no information about you is provided.

4.1.5 REFERRAL COOKIES

The online store uses redirection cookies to show relevant ads to repeat visitors of the online store. These cookies allow you to create your browsing profile to display advertising according to your interests. Ads appear on the advertising partners' online stores and social media.

4.1.5.1 Google Adwords and Analytics Remarketing

SIA "IR OK EVENTS" uses Google Adwords and Analytics remarketing service to show visitors of SIA "IR OK EVENTS" advertisements in third-party online stores (including Google). This means that we show ads, for example, to visitors who have not completed the order process or have just placed an order. These can be text or display ads on the Google Display Network.

All collected data is used in accordance with the privacy and cookie notice of SIA "IR OK EVENTS" and Google's privacy policy. You have the option to set your ad settings through the Google Ad Preference page.

4.1.5.3 Redirecting cookies in third-party online stores

Third-party online stores (such as online marketplaces) may also use redirects. In this case, cookies are used by SIA "IR OK EVENTS" in order to show appropriate advertisements to repeat visitors of these online stores.

4.1.6 SOCIAL MEDIA COOKIES

In the online store, you can use social media buttons such as Facebook, YouTube, Linked-In and Instagram.

When you visit an online store page that contains social media buttons, your browser connects to the relevant social media provider. This provider obtains information about the pages of the online store visited by your IP address.

If you are logged in to Facebook, YouTube, Linked-In or Instagram during your visit to the online store, your visit may be connected to your social media profile. For example, if you click on the Facebook symbol "like", the browser will send the relevant information to the provider and store it there.

The information obtained within the framework of social media buttons, the purpose and scope of its processing, further use and storage duration shall be determined solely by the provider of the relevant service. You can find out more about this by consulting the privacy policy of the respective service provider.

4.2 TURNING COOKIES ON AND OFF

You can accept or decline cookies by adjusting your browser settings. Since each browser is different for setting cookie settings, SIA "IR OK EVENTS" refers to your browser's information page or your phone's user manual.

However, if cookies are completely disabled, you may not be able to use all the features of the online store. If you use different computers in different places, check that your cookie settings are set in all browsers.

You can delete cookies from your computer, tablet or phone's hard drive at any time. To learn how to do this, please refer to the Internet browser information page or the phone, tablet user manual.

5. AMENDMENTS

This privacy and cookie policy is subject to change. The most up-to-date version is always available in the online store of SIA "IR OK EVENTS". SIA "IR OK EVENTS" recommends regularly viewing this privacy and cookie policy, at least before providing personal data to SIA "IR OK EVENTS".

6. PROCESSOR OF YOUR PERSONAL DATA

Your personal data is processed by the controller – SIA "IR OK EVENTS" (hereinafter – the Company).

Contact information of the company – address: Skolas street 38-13, Riga, LV-1010 Latvia; e-mail: info@irok.lv; phone: 26337589.

 

With sincere respect,

Your SIA "IR OK EVENTS"